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We run the NOC, SOC, and field IT for utilities and PAYG operators — covering CIS, MDM, vending, and SCADA-adjacent systems across continental footprints.
Utility IT is uniquely brutal: STS vending must answer in under a second at 2 a.m. in Tamale, MDM must reconcile millions of reads daily, and a single failed token at month-end can spark community unrest. Our managed services run NOC and SOC for CIS, MDM, vending, OMS, and PAYG fleets to defined SLOs — with field-IT pods who can swap a vending POS or recommission a smart meter in branch offices from Kumasi to Kisumu. We bring runbooks, capacity planning, and change-control rigor that auditors and regulators recognize.
What changes when managed it support meets energy & utilities — and how we engineer around it.
Keeping STS prepaid vending above 99.95% during salary-week peaks across agent, app, and bank channels without queueing customers.
Closing the gap between AMI head-end reads and CIS billing without manual interventions that drag DSO and inflate disputes.
Maintaining branch IT, POS, and connectivity across a hundred-plus district offices spread across patchy power and roads.
Producing regulator-grade incident records, RCA, and change-control evidence for energy commissions and NERSA-equivalents.
Concrete capabilities our teams have shipped at the managed it support x energy & utilities intersection.
24x7 NOC and SOC monitoring of CIS, MDM, vending, and OMS
Tiered service desk (L1/L2/L3) with SLA-bound response and resolution
STS vending availability engineering with multi-channel failover
AMI head-end to CIS reconciliation playbooks and automation
Field-IT pods for branch offices, POS, and agent terminals
Patch, vulnerability, and change management to ITIL v4
Capacity planning for token vending, meter reads, and call center load
Disaster recovery rehearsals tied to RPO/RTO commitments
Measured outcomes from delivery work at this intersection — not aspirational projections.
Sustained across 12-month SLA window
Through MDM-CIS reconciliation tightening
Mean time across NOC tickets
Built to satisfy the auditors and regulators that matter for this intersection.
The tools and platforms we typically lean on for this intersection.
Services we typically combine with Managed IT Support for this intersection.
Streamline development and operations with automated CI/CD pipelines and reliability engineering.
Protect your digital assets with comprehensive security audits, penetration testing, and compliance services.
Secure, scalable cloud solutions and seamless migration services for AWS, Azure, and Google Cloud.
Sectors where the same playbook and patterns travel well.
BSS/OSS, USSD, eSIM, and value-added services platforms engineered for MNOs and MVNOs serving hundreds of millions of subscribers.
MES, ERP integration, and IIoT platforms helping manufacturers tighten quality, traceability, and OEE across plants.
Let's map your energy & utilities ambitions to a managed it support delivery plan our engineers can ship.