Loading…
For existing Spalce customers and partners. New project inquiries belong in Contact or Get a Quote.
Most efficient route. Routed by severity.
Mon–Fri, 7am–7pm GMT. Premium customers 24/7.
P0 only — call the on-call number on your runbook.
Self-serve guides, API ref, and runbooks.
| Severity | Definition | Ack | Updates |
|---|---|---|---|
| P0 | Production is down or customer data is at risk. | 15 min | Hourly until resolved |
| P1 | Major feature is broken; significant impact on operations. | 1 hour | Every 4 hours |
| P2 | Bug or degraded performance with a workaround. | 4 hours | Daily |
| P3 | Question, request, or minor issue. | 1 business day | On status change |
Included with every active engagement.
For business-critical workloads.
Embedded support that operates like an internal team.
The pages our customers open most often. Bookmarkable.
Open a ticket and a human will reply.